The Nature and Determinants of Customer Expectations of Service (Working Paper, Report No 91-113)
1991
Marketing Science Inst·1 editions
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The Nature and Determinants of Customer Expectations of Service (Working Paper, Report No 91-113) (1991)
The Nature and Determinants of Customer Expectations of Service (Working Paper, Report No 91-113) (1991)
Marketing Science Inst
Marketing Science Inst
Paperback
ISBN 10: 9992847956
ISBN 13: 9789992847954