Jon Anton

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Books by Jon Anton (50 max)

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Customer relationship management: making hard decisions with soft numbers

1996

Jon Anton

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Call center performance enhancement using simulation and modeling

1999

Jon Anton, Vivek Bapat, Bill Hall

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Call Center Benchmarking (Deciding If Good Is Enough)

2000

Jon Anton, David Gustin

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Customer Response and Information System

1991

Jon Anton, T. Richard Bennett, Richard Widdows

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Call Center Management: By the Numbers

1997

Jon Anton, Jodie Monger, Debra Perkins

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Listening to the voice of the customer: 16 steps to a successful customer satisfaction measurement program

1997

Jon Anton

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Inbound Customer Callcenter Design: Management Information Systems

1998

Jon Anton, T. Richard Bennett, Richard Widdows

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Call Center Metrics That Matter: Linking Internal Metrics and Design Elements to Assure Customer Satisfaction

2000

Jon Anton

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Minimizing Agent Turnover

2002

Jon Anton, Anita Rockwell

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e-Business Customer Service

2002

Jon Anton, Michael Hoeck

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20: 20 Crm

2002

Jon Anton, Laurent Philonenko

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Managing Web-Based Customer Experiences: Self-Service Integrated with Assisted-Service

2003

Jon Anton, Mike Murphy

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Customer Service at a Crossroads: What You Do Next to Improve Performance Will Determine Your Company's Destiny

2003

Matt McConnell, Jon Anton

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From Cost to Profit Center: How Technology Enables the Difference (Call Center Management)

2003

Jon Anton, R. Scott Davis

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Contact Center Management "By the Numbers"

2005

Jon Anton, Kamal Webb

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Call Center Performance Enhancement and Simulation

2005

Jon Anton