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Terry G. Vavra | lit.salon

Author

Terry G. Vavra

5 works

1992–2002 across 4 dated works

No biography is available yet.

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Aftermarketing: how to keep customers for lifethrough relationship marketing1992
Improving your measurement of customer satisfaction: a guide to creating, conducting, analyzing, and reporting customer satisfaction measurement programs1997
Customer Satisfaction Measurement Simplified: A Step-by-Step Guide for ISO 9001:2000 Certification2001

Books

5 works

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Aftermarketing: how to keep customers for lifethrough relationship marketing1992
3 editions
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Improving your measurement of customer satisfaction: a guide to creating, conducting, analyzing, and reporting customer satisfaction measurement programs1997
2 editions
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0
reviews
0
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0
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Customer Satisfaction Measurement Simplified: A Step-by-Step Guide for ISO 9001:2000 Certification2001
1 edition
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Customer satisfaction measurement simplified: a step-by-step guide for ISO 9001:2000 certification2002
1 edition
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Loyalty Myths: Hyped Strategies That Will Put You Out of Businessand Proven Tactics That Really Work2005
With Timothy L. Keiningham, Lerzan Aksoy, Henri Wallard
4 editions
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