Natalie L. Petouhoff

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Books by Natalie L. Petouhoff (50 max)

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Reinventing Your Contact Center: A Manager's Guide to Successful Multi-Channel CRM

2006

Lana M. Ruffins, Lisa M. Schwartz, Natalie L. Petouhoff

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Recruiting and retaining call center employees: eleven case studies from the real world of training

2001

Natalie L. Petouhoff

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Be the Best Agent Ever!: Call Centers, Contact Centers and Multimedia Centers

2006

Natalie L. Petouhoff, Lisa Schwartz, Lana M. Ruffins

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Using Employee Development Process: Appraisals

2010

Natalie L. Petouhoff

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Like My Stuff: How to Get 750 Million Members to Buy Your Products on Facebook

2011

Natalie L. Petouhoff

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Ultimate Success Blueprint: Five Surprisingly Simple Steps to Instantly Achieve Long-Lasting Success in Every Area of Your Life

2015

Richard M. Krawczyk, Natalie L. Petouhoff