Lana M. Ruffins

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Books by Lana M. Ruffins (50 max)

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Reinventing Your Contact Center: A Manager's Guide to Successful Multi-Channel CRM

2006

Lana M. Ruffins, Lisa M. Schwartz, Natalie L. Petouhoff

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Be the Best Agent Ever!: Call Centers, Contact Centers and Multimedia Centers

2006

Natalie L. Petouhoff, Lisa Schwartz, Lana M. Ruffins