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Leonard L. Berry | lit.salon
Leonard L. Berry
Born:
1942
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Born:
1942
Books by Leonard L. Berry (50 max)
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Servqual, a multiple-item scale for measuring customer perceptions of service quality
1986
A Parasuraman, A. Parasuraman, Valarie A. Zeithaml, Leonard L. Berry
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Marketing services: competing through quality
1991
Leonard L. Berry
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Marketing for bankers
1975
Leonard L. Berry
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Emerging perspectives on services marketing
1983
Leonard L. Berry, Leonard T. Berry, G Lynn Shostak
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Service quality: a profit strategy for financial institutions
1989
Leonard L. Berry, David Bennett, Carter Brown
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On great service: a framework for action
1995
Leonard L. Berry
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Management lessons from Mayo Clinic: inside one of the world's most admired service organizations
2008
Leonard L. Berry
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Marketing and the social environment: a readings text
1973
Leonard L. Berry
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Marketing for the bank executive.
1974
Leonard L. Berry
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Financial institution marketing strategies in the 1980s
1980
Leonard L. Berry, James H. Donnelly
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Bankers who sell: improving selling effectiveness in banking
1985
Leonard L. Berry
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Ten lessons for improving service quality: commentary
1993
Leonard L. Berry, A. Parasuraman, Valarie A. Zeithaml, Marketing Science Institute
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Capture and communicate value in the pricing of services
1996
Leonard L. Berry
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Discovering the soul of service: the nine drivers of sustainable business success
1999
Leonard L. Berry
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Die Kunst Kunden zu begeistern. Neun Erfolgsfaktoren für Service der Extraklasse.
2000
Leonard L. Berry
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Como Descubrir el Alma del Servicio: Los Nueve Motores del Exito Empresario Sostenido
2001
Leonard L. Berry
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Un Buen Servicio Ya No Basta: Cuatro Principios del Servicio Excepcional al Cliente
2003
Leonard L. Berry
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Xiang shi jie zui hao de yi yuan xue guan li
2009
Leonard L. Berry
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Management lessons from Mayo Clinic inside one of the world's most admired service organizations
2017
Leonard L. Berry
