Measuring Service Quality (TQM Practitioner)
199365 pages
Nelson Thornes Ltd·1 editions
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Measuring Service Quality (TQM Practitioner) (1993)
Measuring Service Quality (TQM Practitioner) (1993)
Nelson Thornes Ltd
Nelson Thornes Ltd
Hardcover
ISBN 10: 0946655758
ISBN 13: 9780946655755