Call Center Operations Management Handbook and Study Guide (ICMI's Handbook/Study Guide)
by Brad Cleveland, Debbie Harne
2003474 pages
Call Center Press·1 editions
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Call Center Operations Management Handbook and Study Guide (ICMI's Handbook/Study Guide) (2003)
Call Center Operations Management Handbook and Study Guide (ICMI's Handbook/Study Guide) (2003)
Call Center Press
Call Center Press
Paperback
ISBN 10: 0970950756
ISBN 13: 9780970950758