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Brad Cleveland | lit.salon

Author

Brad Cleveland

10 works

1997–2021 across 6 dated works

No biography is available yet.

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Call center management on fast forward: succeeding in today's dynamic inbound environment1997
With Julia Mayben
Call Center Forecasting and Scheduling: The Best of Call Center Management Review2001
With Gerry Barber, Henry Dortmans
ICMI's call center management dictionary: the essential reference for contact center, help desk and customer care professionals2003
ICMI's Pocket Guide to Call Center Management Terms: The Essential Reference for Contact Center, Help Desk and Customer Care Professionals2004

Books

6 works

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Call center management on fast forward: succeeding in today's dynamic inbound environment1997
With Julia Mayben
5 editions
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0
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0
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0
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0
Leading the Customer Experience How to Chart a Course and Deliver Outstanding Results2021
4 editions
shelves
0
reviews
0
lists
0
quotes
0
ICMI's call center management dictionary: the essential reference for contact center, help desk and customer care professionals2003
1 edition
shelves
0
reviews
0
lists
0
quotes
0
ICMI's Pocket Guide to Call Center Management Terms: The Essential Reference for Contact Center, Help Desk and Customer Care Professionals2004
1 edition
shelves
0
reviews
0
lists
0
quotes
0
Call Center Forecasting and Scheduling: The Best of Call Center Management Review2001
With Gerry Barber, Henry Dortmans
1 edition
shelves
0
reviews
0
lists
0
quotes
0
Call Center Management Leitfaden für Aufbau, Organisation und Führung von Teleservicecentern2013
With Julia Mayben, Günter Greff
1 edition
shelves
0
reviews
0
lists
0
quotes
0

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