Assessing service quality
by Peter Hernon
2015218 pages
ALA Editions, an imprint of the American Library Association·2 editions
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Assessing service quality (2015)
Assessing service quality (2015)
ALA Editions, an imprint of the American Library Association
ALA Editions, an imprint of the American Library Association
ISBN 10: 0838913083
ISBN 13: 9780838913086