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Jacques Horovitz | lit.salon

Author

Jacques Horovitz

Born 1947

13 works

1980–2007 across 10 dated works

No biography is available yet.

Start with

Top management control in Europe1980
Stratégie pour la PME: texte et cas1984
Winning ways: achieving zero-defect service1990
How to Win Customers: Using Customer Service for a Competitive Edge1991

Books

13 works

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Top management control in Europe1980
2 editions
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How to Win Customers: Using Customer Service for a Competitive Edge1991
1 edition
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Service Strategy: Management Moves For Customer Results2004
1 edition
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Seven Secrets of Service Strategy2000
1 edition
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Total customer satisfaction: putting the world's best programs to work1994
1 edition
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A Dream With a Deadline: Turning Strategy Into Action2007
With Anne-Valerie Ohlsson-Corboz
1 edition
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Winning ways: achieving zero-defect service1990
1 edition
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La Satisfaction totale du client1994
With Michèle Jurgens Panak
1 edition
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Total customer satisfaction: lessons from 50 companies with top quality customer service1992
With Jacques Horovitz, Michele J. Panak
2 editions
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Stratégie pour la PME: texte et cas1984
1 edition
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A cross national study of management control practices: France, Germany, Great Britain1978
1 edition
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Diriger une entreprise moyenne: les leçons de l'expérience1977
1 edition
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Beyond Traditional Marketing: Innovations in Marketing Practice (IMD Executive Development Series)2005
With Kamran Kashani, Jean-Pierre Jeannet, Sean Meehan, Adrian Ryans, Dominique Turpin, John Walsh
3 editions
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