Colin G. Armistead | lit.salon

Explore Salon Quotes Lists Reviews Writings

—

Changelog About Contact Privacy Donate

Colin G. Armistead | lit.salon

Colin G. Armistead

No bio available. Add one in Open Library.

Books by Colin G. Armistead (50 max)

Outstanding customer service: implementing the best ideas from around the world

1993

Colin G. Armistead, Graham Clark

Operations Management in Service Industries and the Public Sector: Text and Cases

1985

Christopher Voss, Colin G. Armistead, Bob Johnston, Barbara Morris

Customer Service and Support: Implementing Effective Strategies (FT)

1992

Colin G. Armistead, Graham Clark

Inspired Customer Service: Strategies for Quality Customer Service

1993

David Clutterbuck, Colin G. Armistead, David Clutterbuck

The service management audit: a nine step assessment to determine the direction and effectiveness of each service unit in your business.

2001

Colin G. Armistead

Operations Management in Service Industries and the Public Sector: Teacher's Manual

1985

Christopher Voss, Colin G. Armistead, Bob Johnston, Barbara Morris

Research into management in the services sector

1990

Colin G. Armistead

Supply networks and the changing role of operations managers

1991

Colin G. Armistead

The value chain in service operations strategy

1992

Colin G. Armistead

Resource activity mapping: the value chain in service operations strategy

1992

Colin G. Armistead

Future of Services Management (Cranfield Management Research)

1994

Colin G. Armistead

Untangling the intangibles: managing by service processes

1995

Colin G. Armistead

Services Management: New Directions & Perspectives

1996

Colin G. Armistead, Richard Teare

Knowledge Management

1999

Colin G. Armistead

Service Management Audit (FT)

1999

Colin G. Armistead, Graham Clark

Corporate eLearning: insights from strategy deployment

2001

Colin G. Armistead

The Customer Support Audit

2001

Colin G. Armistead