01
Friendly persuasion: dynamic telephone sales training and techniques for the 21st century
The earliest high-confidence catalog date in this author overview is 1998.
Author
Dan Coen
Born 1968
9 cataloged contributions
1998–2007 across 9 high-confidence dated works
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A way in
Start with
A considered starting point for reading Dan Coen, drawn from catalog context and salon activity when available.
03
Building call center culture: strategies for designing a world class performance-based environment within your customer contact center
A clearly attributed work with a supported 2001 catalog date.
04
Call Center Agent Motivation and Compensation: The Best of Call Center Management Review
A clearly attributed work with a supported 2002 catalog date.
The catalog
Bibliography
9 works
Core ranking is using the catalog’s provisional quality order while the versioned ranking population is prepared.
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