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Timothy L. Keiningham | lit.salon

Author

Timothy L. Keiningham

7 works

1994–2015 across 7 dated works

No biography is available yet.

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Return on quality: measuring the financial impact of your company's quest for quality1994
With Roland T. Rust, Anthony J. Zahorik
The Customer Delight Principle : Exceeding Customers' Expectations for Bottom-Line Success2001
Loyalty Myths: Hyped Strategies That Will Put You Out of Businessand Proven Tactics That Really Work2005
With Terry G. Vavra, Lerzan Aksoy, Henri Wallard
Customer Lifetime Value: Reshaping the Way We Manage to Maximize Profits2006
With David Bejou, Lerzan Aksoy

Books

7 works

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Customer Lifetime Value: Reshaping the Way We Manage to Maximize Profits2006
With David Bejou, Lerzan Aksoy
13 editions
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0
reviews
0
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The wallet allocation rule: winning the battle for share2015
4 editions
shelves
0
reviews
0
lists
0
quotes
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Customer Lifetime Value: Reshaping the Way We Manage to Maximize Profits2006
With David Bejou, Lerzan Aksoy
2 editions
shelves
0
reviews
0
lists
0
quotes
0
Return on quality: measuring the financial impact of your company's quest for quality1994
With Roland T. Rust, Anthony J. Zahorik
3 editions
shelves
0
reviews
0
lists
0
quotes
0
The Customer Delight Principle : Exceeding Customers' Expectations for Bottom-Line Success2001
1 edition
shelves
0
reviews
0
lists
0
quotes
0
Profit maximization through customer relationship marketing: measurement, prediction and implementation2007
With Lerzan Aksoy, David Bejou
5 editions
shelves
0
reviews
0
lists
0
quotes
0
Loyalty Myths: Hyped Strategies That Will Put You Out of Businessand Proven Tactics That Really Work2005
With Terry G. Vavra, Lerzan Aksoy, Henri Wallard
4 editions
shelves
0
reviews
0
lists
0
quotes
0

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