Service Management and Operations (2nd Edition)
by Cengiz Haksever, Barry Render, Roberta S. Russell, Robert G. Murdick
1999608 pages
Prentice Hall·2 editions
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Service Management and Operations (2nd Edition) (1999)
Service Management and Operations (2nd Edition) (1999)
Prentice Hall
Prentice Hall
ISBN 10: 0130813389
ISBN 13: 9780130813381